Policies & Guarantees
Live Delivery Guarantee:
We guarantee you will receive 100% live delivery of the total amount of poultry you paid for. We typically send extras to insure this guarantee. Extra chicks are NOT guaranteed to be sent, especially in orders consisting of small amounts of several breeds. In the event you received more dead poultry than there may have been extras sent, you will have 24 hours from the time of delivery to notify our hatchery. We will either refund or re-ship chicks in case of deaths, depending upon the quantity that has died. We assume no liability of the continuing health of the poultry and/or the health of the humans and/or other poultry and/or other animals that may come in contact with poultry produced by our hatchery. We assume no liability of your poultry once the 24 hour live delivery guarantee has been met. Most all deaths resulting from shipping will occur within the 24 hour timeline. Occasionally a customer may receive just a “bad batch” of chicks and we understand this, therefore we will work with you given we are notified within a decent time frame. Again, extra chicks are NOT guaranteed. If you received extra chicks and they died within 24 hours, we are not responsible for them. In the event you have a loss, please use our Contact Us Page to submit your loss for a credit or replacement.
Sexing Of The Poultry:
There is a 90% sexing guarantee on any sexed breed(s) of poultry. Any sexing error should be reported to our hatchery within 12 weeks of their hatch date. Images will be required. A refund for the incorrect sexing will be issued or replacement chicks will be sent, depending upon the number of poultry that were incorrectly sexed.
A refund will not exceed the original purchase price of the poultry. Images of dead poultry will be required for a refund, therefore we recommend to always photograph dead poultry. A refund will be determined by the hatchery and processed accordingly. All refunds for dead poultry must be reported within 24 hours of delivery. Refunds are only refunded to the original card that was charged. If your bank information has changed since your order was placed we usually can mail you a check. We are unable to refund for any shipping charges that were charged. Shipping cost are non-refundable, under any circumstances.
We do not guarantee any of our poultry to be show quality. We breed for egg and meat qualities, while trying to preserve the breed in the best way we possibly can. We select our birds very carefully and breed as closely to the “standard” as possible. Our breeder flocks are large, therefore it is not likely to receive related poultry. We also purchase some eggs from other breeder farms, eggs and chicks are mixed, and it is possible for you to receive chicks from completely different parent stock. We guarantee you will receive the breed(s) you purchase. Different breeds are hatched in separate hatching baskets. In the event you receive the wrong breed(s) we will refund your account or re-ship the order, depending upon the quantity of poultry.
Shipping Dates And Delays:
Everyone has heard the saying “Don’t count your chickens before they hatch”. Our business demands that we not only count our chickens before they hatch but also to count our eggs before they’re laid. Even though we are good at what we do and ship more than 99% of our orders on the date we say we will, it’s impossible to know exactly how many chicks will hatch until the day they hatch. We hatch and ship Monday – Wednesday, given no holiday will affect the transit time, we try to ship most orders on Monday and Tuesday. Even though when you order baby poultry we give you a specified hatch date for that week, it is possible for the poultry to hatch early and we ship a day ahead. For example: If you order 25 chickens and are given the hatch date of May 23rd, your order could ship on May 22nd. If the hatch does not hatch as planned and we are unable to fill your order, you will be notified by email or phone of the changes. In the event you are not notified and your order does not arrive by Saturday after your chicks were scheduled to hatch and ship, please Contact Us. We may have overlooked your order or the email and phone number we have may not be accurate.
Order Cancellation Policy:
If you have placed an order with us, we can usually cancel it up to the week before the scheduled hatch date. There is a 10% or $10.00 charge to cancel an order that has been placed with us, whichever is greatest will apply. The fee will be held out of the refund for the cancellation. Please note that we do reserve the right to cancel an order at our discretion, if we have reasoning. If we cancel the order at our discretion, we will not charge the fee. We must have at least a week notice for order cancellations. This cancellation charge will apply on all customer cancelled orders. This fee helps cover website hosting fees, credit card processing fees, some labor cost, as well as some other overhead.
Order Change Policy:
Changes to orders can be made at the discretion of the hatchery. Please Contact Us if you have questions.
Minimum Order Policy:
At any time we receive an order that does not meet the minimums that we need to safely ship your order, we will contact you by phone and/or email to resolve the issue. If we cannot reach you within three days, the order will be voided and you will be refunded. We are not required to contact you, but we normally will.
Pick-up Order Policy:
WE ACCEPT PICK-UP ORDERS but not on hatch days. We will notify you to schedule a pick-up time.